Queue Registration to Pharmacy Cashier Workflow

Overview

กระบวนการคิวผู้ป่วยนอกตั้งแต่ลงทะเบียนใน Registration จนถึงรับยา/ชำระเงินและออกจากคิว.

Steps

1. Registration creates visit in MEDHIS.
2. Queue number is generated from the last 4 digits of VN.
3. Registration forwards patient to OPD screening point.
4. If OPD department has Default Room, patient appears in Queue Worklist Screen tab “คิวที่เรียก” with room assigned.
5. Nurse selects room and presses Call; patient appears on Queue Dashboard.
6. After screening, nurse forwards patient to doctor queue / OPD examination order.
7. Nurse without room-specific login reports patient; patient moves from “รอรายงานตัว” to “รอเรียก”.
8. Doctor with room-specific login sees only patients assigned to that room.
9. Doctor presses Call; patient moves to Calling and appears on Queue Dashboard.
10. After consultation, doctor or staff presses forward/complete to after-doctor queue.
11. After-doctor staff calls patient to receive documents.
12. Staff forwards patient to pharmacy/payment.
13. Pharmacy prepares medicine; patient appears in medicine waiting area.
14. Staff moves patient to cashier when medicine/payment is ready.
15. Cashier calls patient, completes payment, and selects “คนไข้ออกจากคิว”.
16. Patient disappears from Queue Dashboard and workflow ends.

Alternate Flows

• If patient is not ready, staff can hold queue and call again later.
• If patient needs multiple departments, staff forwards queue to the next department instead of ending it.
• If no medicine/payment is required, after-doctor service can route directly to completion based on local setup.

Modules Involved

• Registration
• OPD
• EMR Doctor
• Pharmacy
• Billing
• Queue Management

Related Concepts

• Queue Status and Routing