Telemedicine Medication Delivery Workflow
Workflow Verified Tue Apr 28 2026 00:00:00 GMT+0000 (Coordinated Universal Time) For: PatientPharmacistFinanceAccountingNurseOPD Source: phase-4-uat-documents/3. Telemed/เอกสารแนบงวดที่ 4 - Telemed /เอกสารแนบ 5 เอกสารขั้นตอนการใช้งานระบบแพทย์ทางไกล (Telemedicine).pdf Updated Tue Apr 28 2026 00:00:00 GMT+0000 (Coordinated Universal Time)
Telemedicine Medication Delivery Workflow
Overview
Medication, additional payment, pharmacist call, and rider delivery flow after Telemedicine consultation.
Steps
- Doctor completes Telemedicine consultation and orders medication if needed.
- Pharmacist prepares medication from MEDHIS order.
- If additional payment is required, Finance reviews patient in OP Cashier Worklist.
- Finance summarizes additional charge and sends QR Code through staff.
- Staff sends QR Code, medical certificate, delivery-address confirmation, and follow-up appointment information through LINE OA as applicable.
- Patient pays and sends proof through LINE OA.
- Staff sends payment proof to Finance.
- Finance issues receipt and confirms back to staff.
- Staff informs Pharmacy to proceed with dispensing.
- Pharmacist opens OPD EMR and calls patient through the app to explain medication use.
- Patient answers pharmacist call and receives medication instructions.
- Pharmacist presses Dispense after the call ends.
- Staff receives medication and receipt from Pharmacy/Finance.
- Staff calls rider to deliver medication and receipt.
- Staff sends tracking link to patient through LINE OA.
- If medicine cannot be delivered, staff informs patient to pick it up in person.
Skip Rules
| Condition | Skip / Alternate Path |
|---|---|
| No medication | Skip pharmacy preparation, pharmacist call, and delivery. |
| No additional payment | Skip finance QR/payment proof flow. |
| Medicine cannot be delivered | Patient pickup path replaces rider delivery. |